PEOPLE AND ORGANISATIONS- MN7234ES

  Introduction In today’s fast-paced business world, training and development are vital functions of the Human Resources Management, as they focus on improving employees’ efficiency and effectiveness within the organization. This HRM (Human Resources Management) function formally and systematically provides new learning opportunities to increase employees’ competencies and capabilities. So as to increase their current and future job performance. Well-structured and targeted training and development programs add value to an organization’s competitiveness and help achieve its strategic objectives.   Training and Development focus on bridging the gap between competence and performance, assisting people in enhancing their capabilities to foster a successful career and business (Bhatt D., 1992). An employee's intelligence might be viewed as a benefit by employers. Products and services that can be sold can be made with this asset. Theoretically, a company can create more if i...

  Transforming information from a physical to a digital format is known as digitalization. further utilizing digital technology to transform and enhance daily life, business, and government operations. As a banker, I have observed that the banking industry in Sri Lanka is taking new steps toward digitalization. Accordingly, every bank has focused on the concept of “banking at Hand”. As a result, today, just a few taps on your phone can handle most of your financial needs. Also, most of the banks follow their digital platforms to make their day-to-day banking operations more convenient. As an example, Commercial Bank of Ceylon introduced “ Com Bank Digital ”. These platforms support a wide range of banking services, such as account opening, deposits, real-time payments, and bill payments, without involving banking staff. On the other hand, this has changed the traditional duties of banking employees. Customers can now access a variety of banking services via digital channels at ...